Barco CarePacks and Service Contracts for Control Rooms

Our customers’ visualisation solutions are often major investments and therefore deserve the best possible care. Barco’s CarePacks provide maintenance and support services that help resolve problems faster, so that customers’ expectations can be met. Barco developed these CarePacks to maximise the uptime of customers’ business-critical systems.

Sometimes the standard warranty is not enough. In the event of hardware or software problems, it is important that customers are operational again as quickly as possible. For these business-critical requirements, three CarePacks are available:

EssentialCare

Barco EssentialCare is best when your own service offering is to be complemented by Barco’s expertise and support.

Choose EssentialCare if:

• shipment of parts on the next working day is required
• your own service technicians, trained and specialised in Barco hardware, are available
• your own first-level helpdesk is available
• permanent access to the self-help e-portal is wanted
• access to the technical helpdesk during business hours is required

FullCare

Here you receive all the benefits of EssentialCare, plus 24/7 support, on-site assistance and express shipment of parts.

FullCare is the perfect choice if you want to rely on Barco’s expertise to support customers comprehensively.

Choose FullCare if:

• end-to-end Barco service support is required
• helpdesk support is also required after hours and at weekends
• first- and second-line helpdesk support is required
• shipment of parts on the next day is needed
• spare parts supply and technical support on site are required

SoftwareCare

SoftwareCare gives you access to the latest updates, releases, security patches and bug fixes for Barco application software. In addition, you can rely on expert and remote support. SoftwareCare is the smartest choice for keeping customers’ software solutions up to date.

Choose SoftwareCare if:

• you want to ensure that customers use the latest and most secure version of their Barco software
• remote support for the software solutions is required
• in-house service technicians, trained and specialised in Barco software, are available
• your own first-line helpdesk is available
• access to the technical helpdesk during business hours is required

The benefits of all CarePacks:

• Faster response times
  Priority access to specialist experts, easy access to firmware and software updates and fast handling of spare part replacement minimise interruptions to customers’ business operations.
• Improved reputation
  Ensuring 24/7 uptime improves a company’s productivity and reputation.
• Increased service revenue
  The cost of holding spare parts is reduced, systems are upgraded cost-effectively and unbudgeted service costs are avoided with a fixed-cost agreement.

What are Barco CarePacks?

Service contracts for control rooms reduce the risk of downtime, because critical systems are not only looked at once they have already stopped. Regular maintenance, inspection, cleaning, firmware and function checks keep video walls, KVM and visualisation secure during live operation.

Barco CarePacks are maintenance and support service packages that go beyond the standard warranty. They secure the uptime of Barco video walls and Barco CTRL through defined response times, preventive maintenance and access to spare parts.

Services included in a service contract

• Preventive maintenance – inspection, cleaning, calibration and software updates
• Defined response times – guaranteed response and resolution times in the event of a fault
• Priority access to spare parts – fast delivery without waiting time
• Remote diagnostics – many problems identified and resolved remotely
• Software and firmware updates – always up to date for security and performance
• Maintenance reports – documented evidence for compliance

As a certified Barco system integrator, controlrooms GmbH offers Barco CarePacks and its own service contracts for the entire control room infrastructure from a single source.

Visit our showroom in Wieselburg or Vienna Prater

Experience control room planning, Barco visualisation, KVM, operator workstations, ergonomics and service live.

Visits by appointment. Your contact: Erich Strasser.

Request a showroom appointment